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Terms and Condition

Terms and Conditions

Last updated: 1st November 2026

1. About these terms

These Terms and Conditions ("Terms") apply to your use of suryaliving.com (the "Site") and to every order you place on it. The Site is operated by Surya Carpet Private Limited ("Surya Living", "we", "us"), Village Ugapur, Post Aurai, District Bhadohi, Uttar Pradesh 221024, India.

By using the Site or placing an order, you agree to these Terms, our Privacy Policy, Return and Refund Policy, Shipping and Delivery Policy and Cancellation Policy. If you do not agree, please do not use the Site.

2. Eligibility and your account

You must be at least 18 years old and able to enter a binding contract under Indian law to place an order. If you create an account, keep your password private; you are responsible for activity on your account. Tell us at once if you think it has been misused.

3. Products and descriptions

Our rugs and cushion covers are handmade. Small variations in colour, size (up to about 3%), pattern and texture are a natural part of handcrafting and are not defects. Colours may also look slightly different on different screens. We work to keep product descriptions, sizes and stock levels accurate; if we find an error after you order, we will contact you before dispatch and you may cancel for a full refund.

4. Prices

All prices are in Indian Rupees (₹) and are inclusive of all taxes. Shipping charges, if any, are shown at checkout before you pay. Where a product shows a crossed-out price, that is its maximum retail price (MRP). We may change prices at any time, but the price you pay is the one shown at checkout when you place your order. If a product is listed at an obviously wrong price because of an error, we may cancel the order and refund you in full.

5. Orders and payment

Your order is an offer to buy. We accept it when we send you a dispatch confirmation. We may decline or cancel an order, with a full refund, if a product is out of stock, the price or description was wrong, the delivery address is not serviceable, or we suspect fraud.

Payments are processed securely by Razorpay. We accept UPI, credit and debit cards (Visa, Mastercard, RuPay, American Express), net banking and wallets, and Cash on Delivery on eligible orders [confirm]. We do not see or store your full card details.

6. Payment security

Please use only cards and payment accounts that belong to you or that you are authorised to use. If you notice a transaction you did not make, contact your bank and email support@suryaliving.com straight away. We will work with your bank, Razorpay and the authorities to investigate.

7. Shipping and delivery

We ship within India. Dispatch and delivery times, charges and what to do if a parcel is damaged are set out in our Shipping and Delivery Policy. Delivery dates are estimates; we are not responsible for delays caused by events outside our reasonable control, such as strikes, natural disasters or courier disruption.

8. Returns, refunds and cancellations

You may return eligible items within 7 days of delivery, as set out in our Return and Refund Policy. Cancellation rules are in our Cancellation Policy. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.

9. Reviews and content you submit

You may post reviews, photos and comments about our products. They must be honest, based on your own experience, and free of anything unlawful, offensive, or infringing. By posting, you allow us to display and share that content on the Site and our social media, with credit to your first name. We may remove content that breaks these Terms. We never edit reviews to change their meaning or publish reviews we know are not genuine.

10. Acceptable use

You must not use the Site to:

  • Post or share anything that belongs to someone else without permission, or infringes a patent, trademark or copyright

  • Post anything defamatory, obscene, harassing, hateful or harmful to children

  • Impersonate another person or give false information

  • Promote gambling, money laundering or any other illegal activity

  • Upload viruses or code that harms the Site, or try to gain unauthorised access to it

  • Threaten the unity, integrity, security or sovereignty of India or public order

  • Break any law in force in India

We may suspend or close the account of anyone who breaks these rules.

11. Custom and made-to-order rugs

  • Design approval: Production starts only after you approve the final design and size in writing.

  • Payment: Full payment is due when the order is confirmed.

  • Delivery: Custom rugs are delivered within 60 days of design approval. We will tell you promptly if this changes.

  • Changes: Changes after approval may add cost and time; we will confirm both before going ahead.

  • Cancellation: See the Cancellation Policy. Custom rugs cannot be cancelled once production has started.

  • Returns: Custom rugs cannot be returned unless they are defective, damaged in transit or differ from the approved design.

  • Questions: Email support@suryaliving.com or call or WhatsApp +91 92055 51597.

12. Intellectual property

All content on the Site, including rug designs, photographs, text, logos and the Surya Living name, belongs to Surya Carpet Private Limited or its licensors. You may not copy, reproduce or use it for commercial purposes without our written permission. The same applies to content we publish on our Facebook, Instagram, Pinterest and YouTube accounts.

13. Limitation of liability

To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, such as loss of profit. This does not limit liability that cannot be excluded by law, including for fraud or for death or injury caused by our negligence.

14. Links to other websites

The Site may link to other websites, such as our marketplace stores. We are not responsible for their content or practices; please read their own terms and privacy policies.

15. Governing law and disputes

The laws of India govern these Terms. We will try to resolve any complaint quickly through our grievance process. Subject to your rights under the Consumer Protection Act, 2019, including the right to approach a consumer commission where you live, the courts at Bhadohi, Uttar Pradesh will have jurisdiction.

16. Grievance Officer

Name: Mr. Divya Tiwari Designation: Sr. Business Executive
Email: divya.tiwari@scpl-ltd.com
Surya Carpet Private Limited. CIN: U17112UP1983PTC006029
GSTIN: 09AADCS1781L1ZY
Village Ugapur, Post Aurai, District Bhadohi, Uttar Pradesh 221024, India. 
We acknowledge complaints within 48 hours and resolve them within one month. See our Grievance Redressal Policy.

17. Changes and contact

We may update these Terms from time to time. The version on the Site when you place an order applies to that order. For any questions about these Terms, email support@suryaliving.com or call +91 92055 51597.