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Cancellation Policy

Cancellation Policy

Last updated: 1st Nov 2026

This policy is offered by Surya Carpet Private Limited (Surya Living), Village Ugapur, Post Aurai, District Bhadohi, Uttar Pradesh 221024.

1. Cancelling an order before it ships

You can cancel any ready-to-ship order free of charge at any time before it is dispatched. Email support@suryaliving.com or WhatsApp +91 92055 51597 with your order number. We will confirm the cancellation within 24 hours.

2. After your order has shipped

Once an order has been dispatched, it can no longer be cancelled. You can refuse the delivery, or return the item within 7 days of delivery under our Return and Refund Policy.

3. Custom and made-to-order rugs

When you cancel

What happens

Before you approve the final design

Free cancellation, full refund

After design approval, before production starts

Full refund [or: refund minus Rs. [amount] for design work; confirm]

After production has started

Cannot be cancelled, as the rug is being made to your specification

4. Cancellations by Surya Living

We may cancel an order if the product is out of stock, the price or description was wrong, the delivery PIN code is not serviceable, payment could not be confirmed, or we suspect fraud. If we cancel, we will tell you by email or phone and refund the full amount, including any shipping charges. We do not charge you any fee when we cancel.

5. Refunds for cancelled orders

How you paid

Refund issued within

Credit to your account

UPI, card, net banking, wallet

2 working days from cancellation

5–7 working days, depending on your bank

Cash on Delivery (not yet paid)

No refund needed

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6. Questions

Email support@suryaliving.com or call +91 92055 51597, Monday to Saturday, 10 am to 6 pm IST. Complaints can be raised with our Grievance Officer as set out in our Grievance Redressal Policy.