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Shipping and Delivery

Shipping and Delivery Policy

Last updated: 1st Nov 2026

Every Surya Living order is packed and shipped from our workshop in Bhadohi, Uttar Pradesh, by Surya Carpet Private Limited.

1. Shipping charges

Shipping is free on all orders delivered within India. 

2. Where we deliver

We deliver to most PIN codes in India through our courier partners. Enter your PIN code at checkout to confirm delivery to your address. We do not ship outside India at present.

3. Order processing time

Order type

Dispatched within

Ready-to-ship rugs and cushion covers

4–5 working days

Custom and made-to-order rugs

Up to 60 days after design approval

Working days are Monday to Saturday, excluding public holidays. During festive sales, dispatch may take 1–2 extra days; we will show this on the Site.

4. Delivery time

After dispatch, orders usually arrive within 7–10 working days, depending on your location. Metro cities are often faster; remote areas may take longer.

5. Order tracking

As soon as your order ships, we send you an email and an SMS or WhatsApp message with the courier name and tracking link. You can also track it from your account or by contacting us.

6. Delivery address

Please give a complete address, PIN code, and a phone number that will be reachable on the delivery day. If a delivery fails because of a wrong address or no one being available after three attempts, the parcel returns to us. We will contact you to reship it; re-delivery charges may apply.

8. Damaged or missing parcels

  • If the outer package is badly damaged or appears tampered with, please refuse the delivery or note it on the courier's slip, and take photos.

  • If you find damage after opening, tell us within 48 hours of delivery with photos of the item and packaging.

  • If your tracking shows "delivered" but you have not received the parcel, tell us within 48 hours.

We will investigate with the courier ourselves and replace the item or refund you in full. You do not need to file a claim with the courier.

9. Delays

Delivery dates are estimates. If your order is delayed beyond the estimated date, we will let you know. Delays caused by events outside our control, such as weather, strikes or courier disruption, do not affect your right to cancel an undelivered order for a full refund.

10. Contact us

Surya Carpet Private Limited,
Village Ugapur, Post Aurai, District Bhadohi, Uttar Pradesh 221024.
Email: support@suryaliving.com ·
Phone and WhatsApp: +91 92055 51597
Monday to Saturday, 10 am to 6 pm IST